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I Found a Major UX Problem in Hotstar That Affects Millions — Here's My 3-Step Fix | Itsmekriish

 1100 episodes. No filter. No search. No quick jump. Just endless scrolling.
















The Problem I Discovered

Last week, I sat down to watch Radhakrishna Season 1 on Disney+ Hotstar. Great show. Amazing story. Over 1100 episodes.

I was on Episode 115. The story felt slow. I wanted to skip ahead to Episode 117.

Simple, right?

Wrong.

Here's what I found:

  • 1100+ episodes listed in descending order only

  • No filter to change the order

  • No search bar to find specific episodes

  • No quick jump feature

  • Only option? Scroll. Endlessly.

For a serial with 1100 episodes, finding Episode 117 means scrolling past 983 episodes.

That's not inconvenient. That's broken UX.


Why This Matters

Indian TV serials are uniquely long-form:

Serial

Episodes

Radhakrishna

1100+

Anupamaa

1200+

Taarak Mehta

4000+

Millions of users watch these daily. Every single one faces this navigation nightmare.

This isn't a small problem. It's a massive UX failure affecting millions.


My Solution: 3 Simple Features

As a UI/UX Designer, I couldn't just complain. I designed three simple, implementable solutions.


Solution 1: Sort Filter

The Problem: Episodes only display newest to oldest. No choice.

The Fix: Add a simple dropdown toggle:

  • Ascending (Episode 1 → 1100)

  • Descending (Episode 1100 → 1)

Let users choose their preferred order.

Impact: Basic control. Instant improvement.



Solution 2: Episode Range Filter

The Problem: 1100 episodes in one endless list. No segmentation.

The Fix: Add horizontal scrollable chips:

[ 1-100 ] [ 101-200 ] [ 201-300 ] [ 301-400 ] ...


One tap = Jump to your range.

Impact: Reduces scrolling by 50-90% instantly.



Solution 3: Smart Search Bar

The Problem: No way to search for specific episodes.

The Fix: Add a search bar with two modes:

Mode

Use Case

Search by Number

Type "117" → Jump directly

Search by Keyword

Type "Rukmini" → Find related episodes

Key Insight: Many users don't remember episode numbers. But they remember a word from the title.

"That episode where Rukmini..." is easier to recall than "Episode 245."

Design for real human behavior.

Impact: Direct access to any episode in seconds.





Before vs After

Let's visualize the transformation:



Before

After

Descending only

Sort filter (Asc/Desc)

No segmentation

Range filters (1-100, 101-200...)

No search

Smart search (Number + Keyword)

Endless scrolling

Direct access

Frustration

Satisfaction


The Final Design

All three solutions working together:



The Takeaway

Simple changes. Big impact.

These three features aren't revolutionary. They're fundamental UX patterns that most apps already have.

Yet they're missing from one of India's largest streaming platforms.

The best UX solutions aren't about adding complexity. They're about removing friction.

Sometimes users don't need AI recommendations or fancy animations. They need basic functionality that respects their time.


What's Next?

I've shared this case study across platforms. Hoping it reaches the Hotstar product team.

If you've faced this problem too, share this article. Tag @DisneyPlusHS.

Let's make streaming better for everyone.


Simple changes. Big impact.


Follow me for more UX insights and case studies.


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